What are your hours of operation?

The Service Department is open Monday to Friday 7:30am to 5pm

Does Zeemac have an on-site service department?

Yes, we have a fully equipped shop to handle all make and models up to medium duty trucks complete with factory-trained technicians.

Does the service department offer replacement vehicles while mine is in the shop?

Yes, we have replacement vehicles ranging from four-door sedans to pickup trucks and cargo vans. Note: there is a nominal fee of $25.00 per day for a replacement vehicle.

Do I have to set up an appointment?

It is best to set up an appointment for servicing, you can call us direct at 604-298-8007 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you just require an oil change, we can do it on a wait basis, but let us know at least one day in advance.

Do you do glass claims?

No, we do not do windshield glass claims here, but if you have a claim and the vehicle is here for the duration of the day, we can get a glass company to do it on-site here while your vehicle is in the shop for repairs.

Do you do body repairs?

No, we do not do any body repairs here, but we are happy to recommend a shop, or have the work taken care of on your behalf.

Does the service department do any outfitting of vehicles?

Yes, we can do outfitting of vehicles, depending on what it might be. Contact us for more details.

Do you sell tires?

Yes, but we may not have tires in stock. In that case we would order them and receive them within a day.

If I get into an accident with a Zeemac owned vehicle, what should I do?

Call your insurance agency to make a claim and notify us about the accident and the situation. If you do not have collision repair shop, we can recommend a fully certified and qualified body shop.

If my brakes are grabbing... what might this indicate?

If the brakes grab at the slightest pressure, it could be a problem with the linings or loose /broken component

What if my brakes are pulsating?

If your brake pedal or steering wheel shakes or vibrates when applying the brakes, it may be due to a needed brake repair or a faulty steering component

My brakes are pulling. What does this mean?

If your vehicle pulls to the left or right when applying the brakes, it may be a sign of an under-inflated tire or brakes in need of adjustment and repair.

How do I use ABS?

Apply steady and constant pressure. Do not take your foot off the brake pedal until the vehicle has stopped and 'do not' pump the brake. The noise associated with ABS when it is functioning should not be confused with brake squeal.

How do I maintain an aging vehicle?

As a vehicle's engine ages, its performance decreases and oil starts to break down at a faster rate. Over time, seals begin to deteriorate, gaskets become brittle and oil consumption increases – all leading to a reduction in engine performance and the life of the vehicle, not to mention the cost to maintain it. Here are a few ways to help you save on your vehicle repair expenses:

1. Make sure you change the oil and oil filter every 5,000kms or 3 months (whichever comes first). Think of your engine as the heart of your vehicle and the engine oil as the lifeblood of the engine. One cannot function without the other, so stay on top of your oil-change schedule.
2. Pay attention to warning signs like that little yellow symbol on your dash that may light up every now and then. There is always a reason for an unexpected noise, thump or ping. But it may not spell disaster either. Vehicles, like people, have their peculiarities, and you are sure to quickly learn what is normal for yours. However, with a high-mileage vehicle, it's best to check out any symptom that seems the slightest bit abnormal.
3. Pay attention to the exterior of the vehicle. If your vehicle is leaking fluids, it could mean serious trouble. Keep an eye on the conditions of your driveway or regular parking space for stains or spots that can warn you of possible leaks.

Tires

What do all the numbers mean??

Each section of small print on a tire's sidewall means something. For example: P235/75R15

Tire Type

The P designates that the tire is a passenger vehicle tire. Some other designations are LT for light truck, and T for temporary or spare tire.

Tire Width

The 235 is the width of the tire in millimeters (mm), measured from sidewall to sidewall. Since this measure is affected by the width of the rim, the measurement is for the tire when it is on its intended rim size.

Aspect Ratio

The 75 number tells you the height of the tire, from the bead to the top of the tread. This is described as a percentage of the tire width, so the smaller the aspect ratio, the wider the tire in relation to its height.

High performance tires usually have a lower aspect ratio than other tires. This is because tires with a lower aspect ratio provide better lateral stability. When a car goes around a turn, lateral forces are generated and the tire must resist these forces. Tires with a lower profile have shorter, stiffer sidewalls so they resist concerning forces better.

Tire Construction

The R designates that the tire was made using radial construction. This is the most common type of tire construction. Older tires were made using diagonal bias (D) or bias belted (B) construction. A separate note indicates how many plies make up the sidewall of the tire and tread.

Rim Diameter

The 15 number specifies (in inches) the wheel rim diameter the tire is designed for.

How do I know if I have a snow tire?

Tires marked with the mountain or snowflake symbol is a snow tire and meets specific snow traction requirements. They are designed specifically for use in severe winter conditions. You will have better control of your vehicle in winter conditions with 'identical' tires installed.

What does the M + S on my tires mean?

Tires marked M + S (mud and snow), also known as all-season tires, continue to provide safe all-weather performance, but may not always be suitable for severe snow conditions.

When can I use studded tires?

Studded snow tires are legal in BC from October 1st to April 30th.

What is a factory recall notification?

Automobile manufacturers issue Official Safety Recall Notifications to inform you of vehicle defects that may have come to the manufacturer's attention. Recalls also suggest improvements that can be made to improve the safety of a particular vehicle. In most cases, recalls can be performed by your dealer for free. Knowing what recall notices have been issued on your vehicle helps you to keep your vehicle in the best and safest working order.

How do I know if I have a recall that applies to my vehicle?

If you bring your vehicle in to Zeemac for regular maintenance services, we normally check to see if there are outstanding recalls that may apply to your vehicle. You may also receive a letter from the manufacturer in the mail regarding a possible recall that may apply to your vehicle. If you want to inquire at any time, have the VIN (Vehicle Identification Number) ready and call the Zeemac Service Department at 604 298 8007 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will let you know.