Service & Safety Tips

Service and Safety Tips

Whether you are involved in a major vehicle accident or a minor fender bender, an accident is an upsetting and stressful experience. Collision repair is often complicated and confusing. Not sure what to do or who to call?!?

 

Here are a few tips to help keep you calm and collected to ensure you get all proper information and details...

  • First and foremost... make sure you are okay, and that all passengers in your vehicle are okay.
  • Make sure you get as much details about the accident itself and all involved as soon as possible (while it is still fresh in your mind).. we have designed a Accident Report check list you can print to help you not forget any information... accident report check list >>
  • A crucial part of the collision process is communication between you and your insurance agency. One call to your insurance agent will help you understand the terms, conditions and limitations of your policy.
  • Find a qualified Collision repair shop to perform repairs. Your insurance agency (such as ICBC) will recommend shops in your area, but remember.. you have the final say where you would like your vehicle to be repaired.
  • Collision repairs estimates can be extremely difficult to understand. Ask your collision repair advisor or insurance agent to review your estimate, making sure to explain any items you might not understand.
  • If you are offered a settlement agreement immediately, you may want to review the estimate with your repair shop and/or your Zeemac Sales Representative to make sure the settlement amount covers all required repairs.
  • The most important fact to remember as you deal with your collision repair shop is that you should be totally satisfied before accepting your vehicle.

If you lease/rent a vehicle through Zeemac, you should...

  • Call your insurance agency to make a claim.
  • Notify Zeemac Vehicle Lease Ltd. of the accident and the situation.
  • If you do not have a collision repair shop, we can recommend a fully certified and qualified bodyshop (which whom works closely with Zeemac and our customers) to keep you satisfied and make sure the job is done right and the vehicle is returned to "pre-accident condition."